Privacy Policy
This policy describes what information we collect when you use our sites, services and content ("Services"). It also provides information about how we store, transfer, use, and delete that information, and what choices you have with respect to the information. This policy is designed to ensure that we safely handle your data in accordance with relevant regulations and legislations.
Please review our Privacy Policy carefully, as your use of Services constitutes your agreement to it. This policy applies to our website, content portals, and applications (collectively "the platform"), as well as other interactions you may have with us (e.g., customer support conversations etc) and is supplementary to our Terms of Service. In the event of any inconsistency or conflict between this Policy and our Terms of service, this Policy will govern.
You have been provided an opportunity to freely access the policy and agree to our Terms and Conditions before using our Services, having regard to relevant laws.
1. Definitions
a. "Platform" shall mean Services offered by BHINDI LABS PTE. LTD. ("Company", "We", "Anannas" or "Us") through https://anannas.ai/ and/or other linked pages, products, software(s) i.e, websites, API keys, features, content, or application services.
b. "User or You" A user of our Platform ("End-User", "you" or "User");
c. "Personal Data" is any information that relates to you, identifies you personally or could be used to identify you including, but not limited to your name, mailing address, email address, and telephone number.
2. Data Use
We are committed to safeguarding the privacy of our Users. Our business model is to provide service to Users who need unified access to multiple LLM ("Large Language Models") providers under one simple API ("Application Programming Interface"). We do not control, and are not responsible for, LLMs' handling of your Data and Personal Data, including for use in their model training. We will only collect and process information that we need to deliver the service to you, and to continue to maintain and develop the service.
a. General information
If you choose to register with us and avail our services, you may have to provide your name and pronoun, Personal Data, a valid communication details including email and phone number, and (optionally) the area where you live. You must enter a valid communication detail so that we may send you verification codes to verify your account and other important text notifications regarding any activity in your account. If at any time you have changed or decide to change your communication details, you agree to be solely responsible for updating the information with us. During the process of using the Services offered by us, we access account details, Basic information needed for your account, Service data as to how you use our platform, technical information as to your device and browser details and your content. Thus, we require this information in order to deliver the Service to you as user. Processing this information is required for fulfilling the contract we entered into with you, at your request (our Terms and Conditions).
b. User analytics
Like most digital services, our systems automatically collect information about how you use the Platform. This may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your use. The source of the usage data is our analytics tracking system or the technical log data. We require this information in order to analyse the way people use the Platform and in order to build aggregate quantitative usage reports. We reserve the right to share such usage report securely on our Platform to aid other Users. The legal basis for this processing is for namely using this data for the purpose of ensuring the proper administration of our website and business, analyzing the use of the website and services, monitoring and improving our website and services, improving the user experience, preventing abuse, and assisting users with support inquiries.
c. Prohibited Disclosure
We do not disclose personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person's sex life or sexual orientation or any other sensitive personal information.
d. User business information
This is information you give us during your use of the Platform. including but not limited to Account details, service data, technical information as to device and browser details and your content you create and share etc. We handle the data with care and only store it to provide Service to the users.
We may process any of your data identified in this policy where necessary for administrative purposes including in the exercise or defence of legal claims. The legal basis for this processing is our legitimate interests, namely for administrative record keeping, processing transactions and maintaining business records or for the protection and assertion of our legal rights.
3. Share and Disclose Your Personal Data
We may share or disclose your personal data in the following circumstances:
a. Website Service Providers
We may employ other companies and individuals to facilitate our Site and Service ("Service Providers"), provide the Service on our behalf, perform Service-related services or assist us in analyzing how our Site and Service are used. The Service Providers have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. The Service Providers are bound by contractual obligations to keep personal data confidential and use it only for the purposes for which we disclose it to them.
b. Affiliates and Corporate Partners
We may share your personal data with our subsidiaries, affiliates, and partners.
c. Corporate Transactions
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal data held by us about our Site users and Users is among the assets transferred, and you agree to and do hereby consent to our assignment or transfer of rights to your personal data.
d. Analytics
We may share aggregated, de-identified information (for example, aggregated trends about the general use of our Service) publicly and with our affiliates, subsidiaries, and partners.
e. Consent
We may disclose your personal data for any purpose with your consent.
f. As Required by Law
Under certain circumstances your personal data may be subject to processing pursuant to laws, regulations, judicial or other government subpoenas, warrants, or orders. We may be required to disclose personal data in coordination with regulatory authorities in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We will preserve and disclose any and all information to law enforcement agencies or others if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal or regulatory process (such as a judicial proceeding, court order, or government inquiry) or obligations that we may owe pursuant to ethical and other professional rules, laws, and regulations; (b) enforce our Terms of Service and other policies; (c) respond to claims that any content violates the rights of third parties; or (d) protect the rights, property, or personal safety of Anannas, its employees, its users, its clients, and the public.
4. Your Rights and Choices
a. Rights Regarding Your Personal Data
Depending on where you live and the laws that apply in your country of residence, you may have certain rights regarding your personal data, as described here. While we strive to prioritize the protection of personal data and comply with all applicable laws, we may decline a request from you if we have a lawful reason for doing so.
b. Exercise Your Rights
To exercise your rights, you or your authorized agent may submit a request by email at info@anannas.ai. We may first request additional information to verify your identity before processing your request.
c. Right to know
You have the right to know what personal data Anannas processes about you, including categories of personal data, the categories of sources from which it is collected, the business or commercial purposes for collection, and categories of third parties to whom we disclose it.
d. Access and data portability
You have the right to request a copy of the personal data we process about you, subject to certain exceptions and conditions. You may also have the right to export your information in certain cases.
e. Correction
You have the right to request that we correct inaccurate personal data we have retained about you, subject to certain exceptions.
f. Objection
You have the right to object to processing of your personal data, subject to certain exceptions. You can opt out of marketing and advertising communications by following the directions in this section.
g. Restriction
You have the right to restrict our processing of personal data in certain circumstances.
h. Withdrawal of consent
Where our processing of your personal data is based on your consent, you have the right to withdraw consent, but that withdrawal does not affect the lawfulness of processing based on consent provided before your withdrawal.
i. Sale and targeted marketing
We do not "sell" your personal data as that term is defined by applicable laws and regulations.
5. Right to Erase
User has the right to withdraw their previously given consent and have the information erased from our system for the data that is no longer necessary for the purpose that it is shared. However, doesn't mean that Your data will be erased immediately, it will still be stored at our facility in order to comply with numerous statutory obligations and Applicable Laws. After this period has elapsed, Your Data will be deleted from our records.
6. Data Security and Breaches
The information collected as per this Policy is protected by security controls consistent with Industry Standards and we have adopted all viable Security measures to protect the data collected.
a. Data Encryption Details
We design our systems with your security and privacy in mind.
(a) We work to protect the security of your personal information during transmission by using encryption protocols and software.
(b) We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of End-user personal information. Our security procedures mean that we may ask to verify your identity before we disclose personal information to you.
(c) Our devices offer security features to protect them against unauthorized access and loss of data. You can control these features and configure them based on your needs.
(d) We conduct periodic penetration testing, vulnerability scans, and audits to ensure compliance with security best practices.
7. Cookies
Cookies are small data files sent to your browser and stored on your hard drive. We use cookies to offer customized services and collect information on Internet usage. These files do not collect Personally Identifiable Information about you. Rather, they operate by identifying your browser, saving information regarding your use of a Web site, and providing you with personalized services. For example, a cookie can remember your password for logon procedures and Services you have selected during a visit to the platform. The result is a more personalized and enjoyable experience. You can set your browser to disable cookies, but by doing so, you may not be able to enjoy the personalized features offered by our Platform.
8. Analytics and Tracking Technologies
Third-party websites may use various analytics and tracking technologies to monitor and analyze usage patterns and improve user experience. These technologies can include web analytics services, cookies, web beacons (also known as pixel tags or clear GIFs), session replay tools, and similar mechanisms.
Such tools may collect data such as:
- Your device type and operating system
- IP address and geographic location
- Browser type and version
- Pages visited and time spent on them
- Search terms used
- Interaction with website elements and emails
- Referring and exit pages
- Unique device identifiers or session data
This information is typically used to understand website traffic, enhance website functionality, analyze user behavior, detect technical issues, and deliver a more personalized experience.
Some third-party services also offer browser add-ons or settings that allow users to opt out of data collection or limit tracking. Users are encouraged to review the privacy policies and terms of service of these third-party providers to understand how their data may be collected and used.
9. Personal Data Retention
We are subject to applicable laws on the retention of information and will retain your information for as long as is reasonably necessary to comply with our business and legal obligations and to meet regulatory and compliance requirements. We maintain a compliance program that includes independent third-party audits and certifications. When the personal data we have collected is no longer required by us, we and our service providers will perform the necessary procedures for destroying, deleting, erasing or converting it into an anonymous form as permitted or required by applicable laws.
10. Prohibited Activities
a. User of Platform acknowledges and agrees not to host, display, upload, modify, publish, transmit, update or share any information that:
- (a) belongs to another person and to which the user does not have any right to;
- (b) is grossly harmful, harassing, blasphemous defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
- (c) harm minors in any way;
- (d) infringes any patent, trademark, copyright or other proprietary rights;
- (e) violates any law for the time being in force;
- (f) deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
- (g) impersonate another person;
- (h) contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
- (i) threatens the unity, integrity, defence, security or sovereignty of applicable countries, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.
Upon obtaining knowledge by itself or been brought to actual knowledge by an affected person in writing or through email signed with electronic signature about any such information as mentioned, shall act within thirty-six hours and where applicable, work with User or owner of such information to disable such information that is in contravention of this Clause. Further, we shall preserve such information and associated records for at least ninety days for investigation purposes.
11. Children's Privacy
(a) Our services are not intended for use by children under the age of 18 ("eighteen") (or under the applicable minimum age in your jurisdiction).
(b) We do not knowingly collect or solicit personal information from children under 18. If a child is below the age of 18, the processing of their personal data shall be lawful only if and to the extent that consent is given or authorized by the holder of parental responsibility over the child. If access to certain services requires a child account, such an account may only be created by a parent or, guardian.
(c) If we learn that we have collected personal data from a child without verified parental consent, we will promptly delete that information.
(d) Parents or legal guardians who believe that their child has submitted personal data to us can contact us at info@anannas.ai for assistance.
12. Legal Compliance
Any information containing Personal data shall be handled in accordance with all applicable privacy laws and regulations, including without limitation the Personal Data Protection Act 2012 and The European General Data Protection Regulation ("GDPR") and equivalent laws and regulations. If for the performance of the Project it is necessary to exchange personal data, the relevant Parties shall determine their respective positions towards each other (either as controller, joint controllers or processor) and the subsequent consequences and responsibilities according to the GDPR as soon as possible after the Effective Date and where required implement these in a separate written agreement.
13. International Data Transfer
Company stores and processes Personal Data in a variety of locations, including your local region and other countries where its affiliates, subsidiaries, or subprocessors have operations. We transfer Personal Data between countries. When we engage in such transfers, we generally rely on local laws and regulations. Any objections can be written to us.
14. Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested information from us or purchased software or services from us and you have not opted out of receiving that marketing.
15. Redressal Mechanism
Any complaints, abuse or concerns with regards to content and or comment or breach of these terms shall be immediately informed to the designated Grievance Officer as mentioned below via in writing or through email signed with the electronic signature to the below appointed grievance officer:
Grievance officer
E-mail: info@anannas.ai
We request you to please provide the following information in your complaint:
- (a) A physical or electronic signature of a person authorized to act on behalf of the owner for the purposes of the complaint.
- (b) The address, telephone number or e-mail address of the complaining party.
- (c) A statement that the complaining party has a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent or the law if applicable.
- (d) Nature and Details of Complaint
We do not disclose, give, sell, or transfer any information about our visitors unless required by applicable laws.
Last Updated: 03.10.2025